At Crosstown Dental Group, we know that settling a dental bill shouldn't require a trip across town or a phone call during business hours. Families across Memphis use our secure online payment portal to take care of their balance from a laptop, tablet, or phone, whenever it's convenient for them. Whether you're squaring up after a routine cleaning or working through a treatment plan for a crown or implant, paying online is the fastest way to keep your account current and your mind at ease.
Billing Made Simple
This page walks you through exactly how our payment process works, what methods we accept, and what to do if you have questions about a statement. If you'd rather talk to a real person first, our front desk team is always happy to help over the phone.
How It Works
We built our billing process around one goal: getting you in and out without a headache. Here's what happens from the moment you receive a statement to the moment your balance reads zero.
Your balance and account number are printed on the paper or email statement we send after your visit. Keep it handy, since you'll need it to look up your account.
The button above opens our encrypted payment portal in a new window. Enter your account details and the amount you'd like to pay, whether that's the full balance or a partial payment.
Once your payment processes, you'll get an emailed receipt right away, and your account updates automatically so there's no waiting on hold to confirm it went through.
The whole process usually takes less than five minutes. If you run into trouble locating your account number or the amount owed looks different from what you expected, just give our office a call at 901-881-1234 and our billing team will sort it out with you directly.
Flexible Options
Online payment isn't the only route available, and we never want cost to stand between you and a healthy smile. Here's a rundown of how our Memphis patients typically handle their dental bills.
Pay with a major credit card, debit card, or HSA/FSA card any time of day or night. Our portal uses bank-level encryption, so your information stays protected from start to finish.
Prefer to speak with someone directly? Call our front desk at 901-881-1234 during office hours and we'll process your card payment while you're on the line.
Visit us at 1350 Concourse Ave #446 and settle your balance with cash, check, or card right at the front desk, before or after your appointment.
You can also mail a check made out to Crosstown Dental Group. Just include your account number on the memo line so our team can apply it to the right file without delay.
Insurance & Financing
We file claims with most major dental insurance carriers, and our team will tell you upfront what your plan is likely to cover so your statement doesn't come as a surprise. If you have questions about how your specific plan works with our office, our insurance page has more detail on the carriers we work with most often.
Not every treatment plan fits neatly into an insurance benefit, and that's where our payment flexibility comes in. We offer short-term payment arrangements for larger treatment plans, and our Smart Mouths Club membership gives uninsured patients and families a straightforward, discounted way to budget for routine care across the year.
Insurance filing on your behalf - we submit claims directly so you don't have to chase down paperwork.
Clear cost estimates before treatment - you'll know your expected out-of-pocket cost before you commit to a plan.
Payment arrangements for larger treatments - implants, crowns, and orthodontic work can often be split into manageable installments.
Membership savings without insurance - the Smart Mouths Club covers preventive visits and discounts other services for a flat annual fee.
Questions About a Charge?
Statements can sometimes raise a question or two, especially if an insurance adjustment came in after your visit. If anything on your bill looks unfamiliar, please reach out before you pay. We'd much rather walk through the charges with you than have you worry over a number on a page.
Our office is located at 1350 Concourse Ave #446, Memphis, TN 38104, and our billing staff is available during regular office hours listed below.
Common Questions
Yes. Our online payment portal uses encrypted, bank-level security to process every transaction, which means your card details and personal information never travel in plain text. We don't store full card numbers on our end, and the connection is protected the same way major retail and banking sites protect their checkout pages. If you're ever unsure whether a page is our legitimate portal, feel free to call our office at 901.881.1234 and we'll confirm the link before you enter any information.
We accept all major credit and debit cards through our online portal, along with HSA and FSA cards for eligible expenses. If you'd rather not pay online, we also accept checks by mail, cash or card in person at our front desk, and card payments over the phone during office hours. However you'd like to pay, our billing team can walk you through the right option for your situation.
This usually happens when an insurance claim settles for a different amount than originally estimated, or when a portion of treatment wasn't covered the way we expected during your visit. It can take a few weeks for a claim to fully process after an appointment, which sometimes causes a gap between your original estimate and your final statement. If a number on your bill doesn't match what you were told at checkout, call us before paying so we can review the claim details with you.
Yes, especially for larger treatment plans like implants, crowns, or multi-visit restorative work. Our team can set up a short-term installment arrangement so you're not covering the full cost in one payment. Reach out to our front desk at 901.881.1234 to discuss what a reasonable plan would look like for your treatment and timeline.
We work with most major dental insurance carriers and file claims directly on your behalf, so you typically only pay the portion your plan doesn't cover. Coverage varies quite a bit between plans, so we always try to give you a clear estimate before treatment begins. You can find more detail about the carriers we work with on our insurance page.
If you don't have dental insurance, our Smart Mouths Club membership plan is worth a look. For a flat annual fee, members get preventive visits included and a discount on most other treatments, which makes budgeting for dental care far more predictable. You can learn more about the plan and what it covers on our Smart Mouths Club page, or ask our front desk team about it at your next visit.
Crosstown Dental Group
Comprehensive, comfortable dental care for every member of your family — schedule your appointment at Crosstown Dental Group today.
