If you have been searching for a new patient dentist in Memphis who takes time to explain things and treats you like a person rather than a number on a chart, you have found the right place. Crosstown Dental Group has been welcoming new patients and families from the Concourse Avenue area and across Shelby County for years, and we built our entire new patient process around one goal: making your first visit easy, informative, and free of unpleasant surprises.
New Patients Welcome
Whether you are switching dentists because of a move, looking for a family dentistry practice that can see your whole household, or simply overdue for a checkup, we want your first appointment to feel comfortable from the moment you walk through our door. Below you will find everything you need to know before you arrive, including what forms to fill out, what your first visit involves, and how our team handles insurance and payment.
Your First Visit
Your first visit with us is built to do two things: get to know your dental history and goals, and give you a clear, honest picture of where your oral health stands today. Nothing about it is rushed. Most new patient appointments take between sixty and ninety minutes, depending on whether x-rays or a deeper cleaning are needed. Here is how the visit typically unfolds:
We will confirm your insurance details, review your medical history form, and answer any questions before you are called back.
Low-radiation digital imaging gives our dentists a clear view of what's happening below the gum line, including early decay or bone loss.
A thorough exam of your teeth, gums, and bite, followed by a professional cleaning to remove plaque and tartar buildup.
We walk you through any findings in plain language and build a treatment plan around your priorities, timeline, and budget.
We know dental anxiety is real, and we never want it to keep someone from getting care they need. If you are nervous about needles, sounds, or just being in the chair, tell our team when you arrive. We will slow things down, explain each step before we do it, and give you breaks whenever you need them. You can also browse our full range of services ahead of time so you know what options are available if treatment beyond a cleaning is recommended.
Paperwork & Payment
We would rather you spend your appointment talking with your dentist than filling out forms in the waiting room. That is why we ask new patients to complete their paperwork online before arriving whenever possible. It takes about ten minutes and covers your medical history, current medications, and any dental concerns you want to flag before the exam begins.
We work with most major PPO insurance plans and are happy to file claims on your behalf. For details on which carriers we accept and how coverage typically works for cleanings, fillings, and larger procedures, visit our insurance page. If you do not have dental insurance, that is not a barrier to care here. We will give you a clear, itemized estimate before any treatment begins, and we can talk through financing or phased treatment options that fit your budget.
For new patients coming in with no prior insurance verification or specific concerns, a standard new patient exam, necessary x-rays, and cleaning typically falls within a predictable, modest range. Costs vary based on the amount of buildup present and whether any additional treatment like a deeper cleaning is needed, but our team will always confirm pricing with you before moving forward with anything beyond the initial exam.
Finding Us & Booking
Our office sits at 1350 Concourse Ave #446 in Memphis, with convenient parking right outside and an entrance that's easy to spot from the street. We see new and returning patients Monday through Thursday, and we try to keep same-week openings available for anyone who needs to get in quickly.
Not sure where to start, or wondering if we can see your whole family on the same day? Our About page has more on our team and approach, and our front desk is always happy to answer scheduling questions directly by phone.
Questions New Patients Ask
Either works well for us. You can request an appointment directly through our online scheduling page, and a member of our team will confirm your time within one business day. If you would rather talk to someone first, or need to get in quickly, call us at (901) 881-1234 and our front desk will find a time that works around your schedule.
Please bring a photo ID, your dental insurance card if you have one, and a list of any medications or supplements you take regularly. If you have recent x-rays from a previous dentist, bringing those along (or having them sent ahead of time) can save you an extra set of images. Completing your new patient forms online beforehand is the single biggest time-saver on the day of your visit.
We accept most major PPO dental insurance plans and will verify your specific benefits before your appointment so you know what to expect at checkout. Details on accepted carriers are on our insurance page. If you do not have insurance, we will still see you. Our team provides clear, written estimates before any treatment, and we can discuss payment options that spread out larger procedures if needed.
Plan on sixty to ninety minutes for your first visit. That window covers check-in, digital x-rays, a full exam and cleaning, and time to go over any findings with your dentist in detail. If something beyond a routine cleaning is needed, like a filling or deeper cleaning, we will usually schedule that as a separate visit so your first appointment stays unhurried.
Yes. Many of our new patients come to us as families, and we are glad to schedule parents and kids on the same day whenever possible to save everyone a trip. For a child's first visit, let our scheduling team know ahead of time so we can plan a relaxed, age-appropriate appointment and introduce them to the office gradually.
Not at all, and this is one of the most common situations we see. Life gets busy, and dental visits often fall to the bottom of the list. Our team's job is to help you move forward from where you are today, not to make you feel uncomfortable about the past. We will walk through your exam results calmly, prioritize what matters most, and build a plan that fits your timeline and comfort level.
Crosstown Dental Group
Comprehensive, comfortable dental care for every member of your family — schedule your appointment at Crosstown Dental Group today.
